Upon the latest meetings at Anantapur (district) Police Head Quarters. IT Core team, decided to setup a system which serves both people and department people to take up the queries instantly and serve them in a timely matter, for this they are reviewing the Comm100's (Canadian software company) Live Chat & Email ticket systems for adoption, official said.According to their plans, they may recruit few experienced personnel within department to work on the systems to tackle the things easily. So, from now on people can submit their queries (regarding police department duties/related to it) online. Queries are going to be opened and solved/answered within 48 hours (maximum time), official said.
This could be the first online move of the Police department in India. Later of this system implementation, they are planning to move further with social media. So, they are even going to enter Facebook, Twitter, etc. Nothing wrong in this, as technology is meant for Good things to be happen. In this way, police can lift the friendliness nature between people and department. Anyways, Police in India are getting awareness and understanding the online potentiality, Generalists Says.
Adoption of the online systems will be completed earlier in the month of September (2012). And is available for the public by October (2012), official said.
About Comm100
Comm100 (Canadian based software company) is the leading global provider of enterprise-level customer service and communication solutions, including Live Chat, Email Marketing, Support Ticket, Help Desk, Forum and Knowledge Base. Powerful, integrated and hosted, Comm100 gives businesses an unmatched power to communicate effectively with their customers through multiple channels and deliver superior customer experience. Read More
Reported by:
Mohith AGadi
Online Technological Generalist